Billing Questions

For your own security and protection, Vencha Sport will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and payment information. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. Vencha Sport will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse.

Order Status & Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, please contact us.

Does COVID-19 have impact on my package delivery?
Due to the impact of the coronavirus and the mandates in place, your order will most likely be delayed. This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates. We're sorry for the inconvenience.

How do I know if my purchase was successful?
An email with an order confirmation will be sent to the email address that was given when completing the order. If you haven't received your order confirmation, please check your spam folder. If you haven’t received your order confirmation, please contact us by emailing us and we come back to you as soon as possible!

For your convenience, we accept payment by credit and debit cards, Apple Pay, PayPal, Afterpay,Afirmpay, Amazon card,Meta Pay,Google Pay,Shop Pay,Venmo And Klarna.

Paying by Credit/Debit Card

We accept the following cards:

Visa
Mastercard
American Express
Discover
For your security, we will contact your card issuer to request pre-authorization for your order amount. Your card will not be charged until after your order has shipped.

You can track the status of your order online at VenchaSport.com Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:

Order Submitted - "Placed"
Once you have placed your order on Vencha and your credit card has been authorized, your order status will appear as "Placed."

Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.

Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."

Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."

Order Returned - "Returned"
It takes up to 1-2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.

We welcome you to Vencha sport. We're passionate about creating innovative products and services to help people everywhere, and we're excited to have you on our team. These Terms and Conditions of Use are the rules of the game, designed to create a positive and law-abiding community of users. By using Vencha Sport products and services, you agree to all of the terms below.
Vencha sport LLC (hereinafter and jointly, "VENCHA SPORT LLC" or "we"), presented a selection of products and services, including websites and applications related to fitness and wellness of the VENCHA SPORT brand applications and sites e-commerce website (“Buy Vencha Sport”); and all current and future digital product and service offerings we publish, including products and services provided in collaboration with our partners (collectively, “Services”).


Please note that by accessing and using our Services, you understand and agree that your Personal Data (as that term is defined in our Privacy Policy and User Generated Content (defined below) that you share with a party on the Service they can also be shared with the whole of Vencha sport and its Services.

Please note that the shaded box summaries at the top of most sections are provided to facilitate interpretation of the Terms. In the event of a conflict between a summary and a section of the Terms, the Terms will control.

Feel free to contact us through our Support Team if you have any questions or suggestions.


1. Use of the Services and your Account

1.1 Who can use the Vencha Sport Services

Vencha Sport welcomes users of all ages, but you must be at least 13 years of age to use most of the Services, and at least 18 years of age to use Purchase of Vencha Sport.
You must be at least 18 years of age to use VenchaSport Purchase (unless otherwise specified in the international section applicable to certain jurisdictions). If you are between the ages of 13 and 18, you may use the Services (excluding Compra Vencha sport) only with the supervision and consent of a parent or guardian. No person under these age limits may use the Services, provide any Personal Data to Vencha Sport, or submit Personal Data through the Services (e.g., a name, address, telephone number, or mailing address). Email).


1.2 Your account

You may need to create a Vencha Sport account to access the Services. It is important that the information associated with your account is accurate and up-to-date (especially your email address; if you ever forget your password, a valid email address is usually the only method to allow us to verify your identity and help you regain access. ).
You may need to create a Vencha Sport account to access or use certain Services. Your account may also offer you automatic access and a means to use any new Service.

If you create an account to access any of our Services, you must provide us with accurate and complete information in the account creation and registration process, and keep that information up to date. Otherwise, some of our Services may not function properly and we may not be able to contact you with important notices.

If you create an account, you are responsible for maintaining the confidentiality of any and all actions that occur while using your account and must immediately notify our Support Team of any suspected loss, theft, or unauthorized use of your account or account password. We are not responsible for any loss resulting from the unauthorized use of your username and password.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@venchasport.com.